FAQs

WHY DOES MY SHIRT/SWEATER HAVE A SCENT?

 

HOW LONG WILL IT TAKE FOR MY ITEM TO BE SHIPPED?

At the moment, all items (including clothing, accessories & home goods) are made on a PRE-ORDER basis. PRE-ORDER items are made-to-order, that means you order them and we make them. That being said, each type of item takes a different length of time to be created. On average, mugs and hats are shipped out quicker than a full print t-shirt or hoodie.

Items will be grouped with like items (shirts with shirts, hats with hats, etc.) and shipped separately.

 

SIZE CHART (IN.)

Thick Cotton T-Shirt
               S M L XL 2XL 3XL 4XL 5XL
Length    28 29 30 31 32 33 34 35
Width      18 20 22 24 26 28 30 32

Heavyweight T-Shirt
                S M L XL 2XL 3XL
Length     28 29 ¼ 30 ¼ 31 ¼ 32 ½ 33 ½
Width       18 20 22 24 26 28

Lite T-Shirt
                 S M L XL 2XL 3XL 4XL
Length      28 29 30 31 32 33 34
Width        18 20 22 24 26 28 30

Women’s Scoop Neck T-Shirt
                  S M L XL 2XL 3XL
Length       25 ½ 26 27 28 28 ½ 29
Width         17 ¼ 19 ¼ 21 ¼ 23 ¼ 25 ¼ 27 ¼

Classic Fit Long-Sleeve T-Shirt
                  S M L XL 2XL 3XL 4XL 5XL
Length       28 29 30 31 32 33 34 35
Width         18 20 22 24 26 28 30 32

CUSTOMER SERVICE / RETURNS

If you are not satisfied with any product you’ve purchased, please email customer service immediately to resolve the issue: Support@lagoongoods.com.

If you decide to return any items you’ve purchased, please consider the following:
  • Check all merchandise for potential damage, defects, or any missing items upon arrival.
  • All returns must be in original, unwashed and unworn, condition.
  • All returned items must be received by Lagoongoods.com within 30 days of purchase. We do not accept returns or exchanges after a 30-day period.
  • Please mention any changes to current shipping address to make sure the new item shows up as quickly as possible.
  • Please include order number in any email regarding returned merchandise.

FOR ALL RETURNS
RETURNS:
Printful
11025 Westlake Dr
Charlotte, North Carolina 28273

We do our best to present the most accurate description of our products on our website. All imagery, product description, pricing, and availability are subject to change. All payment reimbursements will be applied to original payment method. No exceptions.

If you have specific questions that are not made clear, please email us at Support@lagoongoods.com.

If you’re returning an item that was given to you as a GIFT and you are NOT the original buyer, please give us a heads up. We are able to exchange gifts for other items of equal or lesser value based on their availability. If any, please mention any changes to current shipping address to make sure the new item shows up as quickly as possible.

INTERNATIONAL CUSTOMERS
All items purchased from LaGoonGoods.com are sold and shipped from the USA. International buyers assume all responsibility for international shipping charges in addition to all local taxes, VAT, duties, and / or tariffs. By completing international order process, buyer assumes responsibility to pay any associated charges, if applicable.

International shipments can get a bit tricky depending on destination country. LaGoonGoods.com ships primarily through the United States Post Office and can only provide tracking information while merchandise is in country of shipping origin. Once an international order has left the country of origin, USA, all inquiries about said order must be taken up with local customs and parcel delivery services.

INTERNATIONAL EXCHANGES
Due to the high cost of shipping internationally, LaGoonGoods.com is unable to pay for international exchanges. International buyers must pay for any shipping associated with any exchanged item. Any duties and taxes will not have to be paid again during the exchange.

REFUNDS
Refunds will be made within 3 days after any returned merchandise has been received. Refunds will be issued based on the original form of payment. A confirmation of your refund will be sent immediately to the email address associated with your order.

PAYMENT
LaGoonGoods.com accepts the following forms of payment:

Visa / MasterCard / American Express / Discover / Paypal / ApplePay / Amazon Payment / Google Pay / JCB